Privacy Policy

PRIVACY STATEMENT

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store (either as a guest or with a registered account) as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing : We send interesting non-spam emails about our store, new products, birthday vouchers and other updates. You may always unsubscribe at any time.

Birthday Vouchers: If you are a registered Hikoi customer and have entered your  d.o.b then Hikoi will email you a birthday voucher to spend on the first day of the month of your birthday. Vouchers can be spent online, in stores and are transferable meaning you can pass yours to a friend. NB If you chose to unsubscribe from our newsletters you will also unsubcribe yourself from receiving the Birthday Voucher

Outdoor MEGA Deals: This is a weekly email out to a specified list of subscribers only. These subscribers benefit from knowing the MEGA Deals first and subscribers will also receive coupon codes for extra savings and go in the draw to win a $50 Voucher each week. Terms and conditions apply please check the promo page for full details or to get on the MEGA Deals list now enter here

Hikoi  will not sell or rent your personal information to third parties.

 

SECTION 2 – CONSENT

How do you get my consent?

When you register in a Hikoi store or here online or sign on to any of our competition lists, draws, facebook page etc you provide us with personal information. This might be to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, or other. We consider any of these ways consent to our collecting personal information and using it for our marketing purposes, however we never send spammy emails and of course you may chose to unsubscribe at any time

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@hikoi.co.nz or mailing us at: Hikoi Online PO BOX 1355 Taupo Bay of Plenty New Zealand 3330
SECTION 3 – DISCLOSURE

Hikoi  will not sell or rent your personal information to third parties.

We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or violate our terms and conditions; or protect the rights, property, or safety of Hikoi Group Limited, our users, or others.

 

SECTION 4 – PAYMENT

Our store is powered by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

The payment gateway used to complete your purchase is called SwipeHQ a payment gateway that is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Hikoi’s Terms of Service here.

 

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Passwords: You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Hikoi Online account password to any third parties. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

 

SECTION 7 – COOKIES

 

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@hikoi.co.nz or by mail at Hikoi Online

[Re: Privacy Compliance Officer]

[PO BOX 1355 Taupo Bay of Plenty New Zealand 3330]